“Rules and regulations of buying from Renso website”

The rules posted on the Renso website are in accordance with the laws of the Islamic Republic of Iran, the Law of Electronic Commerce and the Law of Consumer Protection. Therefore, dear readers, please read the rules before placing your order.

Who is called a customer or user?

A customer or user is a natural/legal person who registers on the site and places an order with his correct information.

The products, services, and contents of this site are provided for the personal and non-commercial use of customers, and the ownership of the information contained therein belongs to the Renso site, and any misuse of this information is subject to legal prosecution. Non-commercial use of the site’s contents is not prohibited by citing the source, and if you wish to use the information on the Renso site for commercial purposes, you must send your request via e-mail to [email protected] and obtain a written permission.

When ordering the desired product, users must enter correct and complete information in their user panel. It is obvious that insufficient or inaccurate information will prevent the correct and timely completion of the order. Also, only orders that have been paid for will be finalized.

All the items and tools mentioned on the Renso site are used for the purpose of communicating with customers, so users are committed to use these items only to send and receive information that is related to the discussion of ordering goods and after-sales services.

The support team of Renso Group communicates with its users through [email protected] and its official social networks and is done only by using the information that users have entered on the site (such as address, phone, etc.).

Renso Group is always the protector of your information and will not hand over the unique and private information of its users to other parties and is committed to protect the privacy of its users by using its expertise and modern knowledge.

Renso Collection is obliged to send a product according to your order.

A tracking code is issued by the post company for each order. This tracking code will be sent to you via SMS service. You can use tntsearch.post.ir to track your orders.

The place of delivery of the goods is the address that you, dear customer, enter on the website while placing the order. This address will be written on all shipments, and it will not be possible to change the address after the delivery of the shipment to the post office. Also, sending Renso products to all parts of the country is free.

According to Article 37 of the Electronic Commerce Law, the customer has the right to cancel the purchased product for 7 working days (provided that the packaging of the product is not opened and if there is no damage to the product and its packaging) from the date of delivery of the product to the customer, and after using Right of cancellation, Renso Collection will return the entire amount received to you as soon as possible without demanding any money, and the only cost imposed on the customer will be the cost of returning the goods to Renso.