Warranty and after-sales service of Renso

Customer orientation is the most important principle of Renso

According to the principle of customer orientation and acceptance of ethical obligations towards customers, Renso Group always considers itself obliged to meet their needs.

Understanding the concept of foresight in Renso has caused this company to identify possible problems and minimize their occurrence rate by providing warranty and proper after-sales services.

Warranty service and after-sales service of all Renso products are provided by Soran Servis Novian company. This collection was established on February 27, 2019 with the aim of developing and completing the production cycle and providing technology products.

Warranty of Renso products

All Renso products come with an 18-month warranty, a one-month replacement golden warranty, and 3 years of after-sales service. Renso customers can refer to the warranty card on the product box to find out about the warranty conditions of their device and its validity period. The start date of the warranty is not related to the store invoice or the date of purchase of the product by the buyer, and it starts at the same time as the activation of the mobile phone.

Terms of use of Renso product replacement warranty

If the product purchased from the beginning has a hardware and inherent problem; The customer has up to 7 days after activating the device (or the date of the invoice) to return it to Renso’s after-sales service center (Soran Servis Novian).

It should be noted that these hardware problems must first be approved by technical experts and then by the customer service manager. Also, the cost of sending and receiving goods during the warranty period is the responsibility of our dear customers.

Terms of use of Renso mobile warranty

Damages caused to the device, including falling and strong impact to the device, immersion in water and strong penetration of water and chemicals, electric shock, heat and combustion, electrical fluctuations, natural accidents and lightning are among the things that will void your product warranty. invalidates
products that do not have a warranty card or an invalid card; Warranty and after-sales service are not included.
Improper use of the products (outside the standards specified in the manual), in a way that leads to product failure; They will not be included in the warranty.
Discoloration and wear on the device due to friction will not be included in the product warranty.
Losing the serial label or hologram, in any way, will invalidate the warranty of your device.
Any repair and manipulation of the device by non-official representatives or people not approved by Soran Servis Nuyan will invalidate the warranty.
Problems caused by the installation of some software or miscellaneous and unauthorized downloads will invalidate the product warranty.
Installing non-original ROMs, rooting the mobile phone and decoding by different people will cause your device to not respond to inputs. (Your device will be bricked, so to speak.) This will also void your mobile phone warranty.
Any damage caused by battery replacement and accessories that are not approved by Soran Servis Novian will invalidate the warranty.
Pixel burn, screen color change, and line drop are not included in the warranty.

Additional points of Renso warranty

Note that in order to use Renso’s warranty and deliver the product to the warranty company, it is necessary to provide your warranty card and service receipt; Otherwise, the cost of out-of-warranty repairs will be charged to the customer according to the invoice.
When buying, make sure the physical health of your device.
When buying the product you want, make sure there is a warranty card on the product box.
If the customer’s product is damaged during repairs; The compensation for its damage is the responsibility of the service company, Soran Servis Novian.
If the cost of device repairs is more than 000,000 rials; The customer will be notified before any action is taken. But if the cost of repairing the device is less than 1,000,000 Rials; The cost will not be announced to the customer.

How to inquire about Renso mobile phone warranty

A code is placed on the box of all mobile phones that users can use to check the warranty of their mobile phone. You can use one of the following two standard methods to inquire about the warranty of your Renso mobile phone: The first method to inquire about Renso mobile phone warranty:

Enter the comprehensive guarantee system website at https://irangs.ir;
Enter the tracking code or the IMEI code of your mobile phone in the product authenticity inquiry box;
Click on the search option;
Now the validity and warranty conditions of your mobile phone will be displayed.

The second method to inquire about mobile phone warranty:

Dial *7777# using your mobile phone;
Select the product authenticity option;
Enter the tracking ID or IMEI of your mobile phone;
Now you can see the warranty status of your mobile phone.

Ways of communication with Soran Servis Novian company

You can call 021-28111413 on Saturdays to Wednesdays from 8:00 am to 5:00 pm and on Thursdays from 8:00 am to 1:00 pm to track the latest status of your device.

You can also check the latest repair status of your device online at Sooran Service Navyan website at www.sooranservice.com. In case of a request for re-checking, in addition to calling the phone numbers of Soran Service Navyan; You can also send your message to [email protected].

Soran Servis Navyan Company is located in Tehran, Dr. Shariati Street, Shahid Mahmoud Gol Nabi Street, No. 40, Eastern Block, 6th Floor, Unit 602, and the experts of this group are always ready to answer your needs and questions.